Refund policy

🛍️ Bens Market Place Return Policy

At Bens Market Place, we want every purchase to feel right. If something isn’t quite what you expected, we’ve got you covered with our 14-day return policy. You have 14 days from the day your order arrives to request a return.

✅ Eligibility

To keep things simple and fair:

• Items must be in the same condition you received them — unworn, unused, with tags, and in original packaging.

• Please have your receipt or proof of purchase handy.

📩 How to Start a Return

Just Contact Us to get started.

• Once approved, it is the buyers responsibilty to pay for and organise the return postage.

• Please note: items sent back without first requesting a return won’t be accepted.

• Returns should be sent to: once we receive your email we will advise you of the return address for your item.

For any questions, our team is always here to help Contact Us

 

⚡ Damages & Issues

We care about getting it right. Please check your order when it arrives and contact us immediately if:

• Your item is defective

• Your item is damaged

• You received the wrong product

We’ll evaluate the issue quickly and make it right.

 

🚫 Exceptions / Non-Returnable Items

Some items can’t be returned, including:

• Perishable goods (food, flowers, plants)

• Custom or personalized products

• Personal care items (beauty products)

• Hazardous materials, flammable liquids, or gases

We also cannot accept returns on sale items or gift cards.

 

🔄 Exchanges

Need something different? The fastest way is to return your item, and once accepted, place a new order for the product you want.

✨ At Bens Market Place, we believe shopping should be joyful and stress-free. Our return policy is designed to keep things simple, fair, and friendly — just like us.